(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with major tech companies and industry leaders since 2010 to provide secure customer and technical support worldwide. The company operates globally, supporting clients in 60 languages across diverse industries, and has grown to over 1500 specialists.

• Excellent English and French communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in a customer support role (technical support preferably) in a fast-paced environment
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools)
• Strong problem-solving and troubleshooting skills with attention to detail
• Ability to multitask and prioritize effectively
• Exceptional interpersonal and team-player skills
• Ability to communicate technical information to non-technical customers
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• Provide technical support via phone, email, and chat in a professional and efficient manner
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer issues
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions and inquiries in D365
• Continuously improve customer support processes and procedures
• Maintain a high level of product knowledge and stay up to date with company updates and changes

Candidates must have fluent English and French skills at C1 level or higher for both spoken and written communication. Personal computer with minimum specifications and stable internet connection are required. The offer may vary depending on engagement terms; certain benefits apply typically for employees and may not be available for independent contractors. Equal treatment and non-discrimination policies apply.