(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders since 2010. They operate in 60 languages across diverse industries and have 2000+ specialists. The company values diversity, inclusion, and professional growth, providing flexible schedules and a creative work environment.

• Excellent English and French communication skills (minimum C1 level, spoken and written).
• At least 1 year of experience in customer support role, preferably technical support in a fast-paced environment.
• Familiarity with CRM systems and basic technical support knowledge including APIs, OS, SaaS tools.
• Strong problem-solving and troubleshooting skills with attention to detail.
• Ability to multitask and prioritize effectively.
• Exceptional interpersonal and team-player skills.
• Ability to communicate technical information to non-technical customers.
• Personal computer with minimum 8GB RAM and stable internet connection (50 Mbps download, 40 Mbps upload).

• Provide technical support via phone, email, and chat.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to appropriate teams.
• Document customer interactions and inquiries in D365.
• Continuously improve customer support processes and procedures.
• Maintain high level of product knowledge and stay updated with company changes.

Equal opportunity employer. No discrimination on any legally protected grounds. Personal data processed according to SupportYourApp Candidate Privacy Notice. Specific benefits and conditions apply differently to employees and independent contractors.