(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader operating since 2010, partnering with tech companies and industry leaders such as MasterCard, Calm, and MacPaw in over 30 countries. The company delivers secure customer and technical support globally, supporting clients in 60 languages across diverse industries. SupportYourApp promotes professional growth and internal promotion, employing over 2000 specialists and operating multiple global offices including an art office in Ukraine.

• Excellent English and French communication skills (at least C1 level spoken and written).
• At least 1 year of experience in a customer support role, preferably technical support, in a fast-paced environment.
• Familiarity with CRM systems and basic technical support, including understanding of APIs, operating systems, and SaaS tools.
• Strong problem-solving and troubleshooting skills with attention to detail.
• Ability to multitask and prioritize effectively.
• Exceptional interpersonal and team-player skills.
• Ability to communicate technical information to non-technical customers.
• Personal computer with at least 8 GB of RAM and stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

• Provide technical support via phone, email, and chat professionally and efficiently.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions and inquiries in D365.
• Continuously improve customer support processes and procedures.
• Maintain a high level of product knowledge and stay updated with company changes.

This position requires fluency in English and French at C1 level for both spoken and written communication. Work is performed remotely with a fixed schedule set to GMT+3. Compensation and benefits may vary depending on the employment agreement. Equal treatment of candidates is adhered to and discrimination is prohibited by law.