(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service leader partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw since 2010. The company operates globally, supporting clients in 60 languages across diverse industries, with over 1500 specialists delivering customer experiences. SupportYourApp emphasizes professional growth and diversity, with a team of like-minded peers and flexible schedules, operating from multiple international offices including Warsaw and Kyiv.

• Excellent English and French communication skills (at least C1 for both spoken and written).
• At least 1 year of experience in a customer support role, preferably technical support, in a fast-paced environment.
• Familiarity with CRM systems and basic technical support knowledge (understanding of APIs, OS, SaaS tools).
• Strong problem-solving and troubleshooting skills with attention to detail.
• Ability to multitask and prioritize effectively.
• Exceptional interpersonal and team-player skills.
• Ability to communicate technical information to non-technical customers.
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

• Provide technical support via phone, email, and chat in a professional and efficient manner.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions and inquiries in D365.
• Continuously improve customer support processes and procedures.
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

The items listed under benefits may vary depending on terms of engagement; certain benefits and conditions typically apply to employees, while independent contractors may not be eligible for all. Specific terms including compensation, benefits, and work conditions will be defined in the agreement if selected. Equal treatment of candidates is adhered to, prohibiting discrimination on any legally protected grounds. Personal data processing is managed as per the SupportYourApp Candidate Privacy Notice.