(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp is a global Intelligent Support-as-a-Service company partnering with tech companies and industry leaders in 30+ countries since 2010, delivering secure customer and technical support in 60 languages across diverse industries. The company has over 1500+ specialists and operates with a People First management approach, emphasizing professional growth and diversity.

• Excellent English and French communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in customer support role, preferably technical support, in a fast-paced environment
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools)
• Strong problem-solving and troubleshooting skills with attention to detail
• Ability to multitask and prioritize effectively
• Exceptional interpersonal and team-player skills
• Ability to communicate technical information to non-technical customers
• Personal computer with at least 8 Gb of RAM and stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• Provide technical support via phone, email, and chat in a professional and efficient manner
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer issues
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions and inquiries in D365
• Continuously improve customer support processes and procedures
• Maintain a high level of product knowledge and stay up to date with company updates and changes

The offer includes a requirement for a personal computer with at least 8 Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Certain benefits and conditions depend on the terms of engagement and may not apply to independent contractors. SupportYourApp adheres to equal treatment of candidates and prohibits discrimination on legally protected grounds.