Technical Travel L2 Support

Capgemini Engineering is a global leader in engineering services, providing R&D and engineering solutions across various industries including autonomous cars and robotics. The organization is dedicated to helping innovative companies unleash their potential. Capgemini is a global organization with over 410,000 team members in more than 50 countries, operating with expertise in AI, cloud, and data technologies.

• At least 6+ years of experience in the business travel industry (equivalent experience preferred).
• At least 18 months of recent L2 Support experience.
• Technically proficient in supporting Amadeus (GDS).
• Highly experienced in Travel and/or Airline industry.
• Excellent oral and written communication skills.
• Ability to work independently with strong problem-solving and analytical capabilities.
• Capable of coordinating and managing multiple deliverables simultaneously.
• Takes ownership of deliverables and proactively seeks improvements.
• Demonstrates strong teamwork and collaborative skills.
• Fluency in German language (speaking and writing) is a plus.

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until a steady state is achieved.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate technical issues.
• Support Service Delivery teams by researching issues and escalating them to the appropriate teams.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues independently using analytical and creative problem-solving skills.