Technical Travel L2 Support
Tech Stack / Keywords
Firma i stanowisko
Capgemini Engineering is a global leader in engineering services providing R&D and engineering solutions across industries, including autonomous cars and robotics. Capgemini is a global organization with over 410,000 team members in more than 50 countries and reported 2025 revenues of €22.5 billion. The role is situated in the context of business travel and airline industry support.
Wymagania
- At least 6+ years of experience in the business travel industry (or equivalent).
- At least 18 months of recent L2 Support experience.
- Technical proficiency in supporting Amadeus (GDS).
- Highly experienced in Travel and/or Airline industry.
- Excellent oral and written communication skills.
- Ability to work independently with strong problem-solving and analytical capabilities.
- Ability to coordinate and manage multiple deliverables simultaneously.
- Takes ownership of deliverables and proactively seeks improvements.
- Strong teamwork and collaborative skills.
- Fluent German language (speaking and writing) is a plus.
Obowiązki
- Support customer onboarding and implementation activities.
- Participate in implementation calls.
- Manage profile imports and company profile setup.
- Perform end-to-end testing and implementation sign-off.
- Provide post-implementation support until a steady state is achieved.
- Support Office ID mapping activities.
- Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate technical issues.
- Support Service Delivery teams by researching issues and escalating them.
- Contribute to large-scale projects and implementation initiatives.
- Investigate and resolve issues independently using analytical and problem-solving skills.
Benefity
- Medical care with Medicover.
- Private life insurance.
- Sports card.
- Capgemini Helpline offering therapeutical support.
- Educational podcast "Let's talk about wellbeing".
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google).
- Free access to Education First language platform, TED Talks, and Udemy Business materials and trainings.
- Continuous feedback and ongoing performance discussions with a transparent performance management policy.
- Hybrid working model combining modern office and ergonomic work-from-home setup with home office package including laptop, monitor, and chair.
Inne informacje
Administratorem danych jest Capgemini Polska Sp. z o. o. z siedzibą w Warszawie. Dane osobowe przetwarzane są w celu realizacji procesu rekrutacji. Podanie danych obowiązkowych jest wymagane. Masz prawo dostępu, sprostowania, usunięcia danych, ograniczenia przetwarzania, wniesienia sprzeciwu oraz przenoszenia danych. Zgoda na przetwarzanie danych może być wycofana w dowolnym momencie. Odbiorcami danych są podmioty związane z rekrutacją, w tym serwis Rocket Jobs.
Capgemini
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