Technical Support Professional 2027

IBM Software builds AI-powered, cloud-native products shaping future business and society. The company focuses on innovation and offers opportunities for career growth. The role is within IBM Polska Sp. zo.o. located in Krakow, Poland.

• Experience in customer-facing leadership.
• Solid technical grasp of supported product(s).
• Comprehensive understanding of IBM support, development, and service processes.
• Knowledge of other IBM business procedures is advantageous.
• Professional training in mediation or conflict resolution is beneficial.
• Proficiency in English is required; fluency in multiple languages is advantageous.
• Experience with technical troubleshooting, including analysis, debugging, and recreating client IT environment issues.
• Understanding of client IT environments, including hardware, software, and network configurations.
• Familiarity with collaboration tools and platforms for coordinating with development, services, and field teams.
• Knowledge of creating and reusing digital knowledge assets to promote client self-sufficiency.
• Experience working with data and client feedback to drive product quality and usability improvements.

• Directly solve client problems with effective resolution skills.
• Communicate clearly with internal and external clients, both spoken and written.
• Utilize business networking experience within IBM and/or OEM support organizations.
• Coordinate, lead, and organize diverse teams in a multitasking, team-based business network.
• Pursue excellence in client service and continuous improvement in problem resolution delivery.