Helpdesk Specialist

Click IT Group is a company specializing in IT recruitment and outsourcing, HR services, RPO, and implementations of Microsoft systems. They have a decade of experience and focus on connecting employees and employers as well as implementing IT systems.

• Professional experience in user support or workstation administration.
• Good knowledge of Windows operating systems and Microsoft 365 suite.
• Ability to identify and solve hardware and software issues.
• Collaborative attitude with strong communication skills.
• Good work organization and prioritization skills.
• Willingness to work in a hybrid model.

Nice to have:

• Experience with Service desk.

• Handling processes related to onboarding and offboarding employees from an IT perspective.
• Managing user accounts, access rights, and system permissions.
• Configuring and preparing computers, peripheral devices, and necessary software.
• Providing first-line technical support to users.
• Troubleshooting hardware and office equipment issues.
• Recording and managing IT assets and updating technical documentation.
• Participating in projects related to hardware replacement and IT environment development.
• Supporting users in multiple company locations, especially in Poznań and Warsaw.
• Logging, analyzing, and coordinating service tickets, forwarding them to appropriate teams.