Application Support Engineer

• Previous experience in Application Support, Production Support, System Engineering or a similar technical role.
• Strong troubleshooting and analytical skills.
• Ability to understand complex systems, their integrations and dependencies.
• Experience working with enterprise applications and supporting business-critical systems.
• Good understanding of system administration and IT infrastructure concepts.
• Ability to analyse logs and technical data and identify root causes.
• Familiarity with incident, problem and change management processes.
• Ability to work independently and take ownership of technical issues.
• Strong communication and collaboration skills.
• Flexibility and willingness to work with different technologies and applications.
• Good command of English, both written and spoken.

Nice to have:

• Experience supporting SaaS or cloud-based applications.
• Knowledge of APIs, system integrations and authentication mechanisms.
• Experience with monitoring and ticketing tools.
• Basic scripting or automation skills.
• Experience working in large, international organisations.

• Provide day-to-day technical and application support for multiple business-critical systems.
• Support and maintain applications such as CaseIQ, Peeps, Whisply and Curayo.
• Investigate and troubleshoot application, system and integration issues.
• Perform technical analysis to identify root causes and implement appropriate solutions.
• Monitor application health, performance and availability.
• Collaborate with internal teams, vendors and other technical stakeholders to resolve incidents and service requests.
• Participate in incident, problem and change management processes.
• Analyse logs, system behaviour, integrations and dependencies to diagnose technical issues.
• Support application upgrades, releases, configuration changes and maintenance activities.
• Create and maintain technical documentation and knowledge base articles.
• Continuously identify opportunities to improve system stability, support processes and operational efficiency.