Application Support Engineer

Craftware is a technology company of over 500 experts, providing modern IT solutions including sales systems, automation, data platforms, and AI. They deliver end-to-end projects from analysis and architecture through implementation to development and maintenance. Craftware partners with industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

• Experience in an Application Support / Systems Support Engineer role at L2/L2+ level.
• Working knowledge of English for international team collaboration.
• Very good knowledge of Windows Server administration, configuration, and maintenance.
• Good knowledge of MS SQL Server management, configuration, basic queries, and troubleshooting.
• Practical knowledge of Incident & Change Management processes, familiarity with tools like ServiceNow or similar ITSM tools is a plus.
• Understanding of deployment lifecycle including Release & Deployment Management in test and production environments.
• Experience creating SOPs, Disaster Recovery Plans, and Runbooks.
• Strong analytical thinking, flexibility, excellent communication skills, and precise technical language usage.

Nice to have:

• Experience supporting HR, Payroll & Mobility systems like Pensions, Payroll, Time & Benefits, Time Management, Stock/Equity, or Global Mobility.
• Practical knowledge of or experience supporting specialized application tools such as CaseIQ, Peeps, Whisply, or Curayo.

• Independent technical analysis of system issues and incident resolution in business applications and pension/payroll & HR systems.
• Oversee and plan deployment processes including releases, fixes, and patches in test and production environments.
• Collaborate closely with the Site Services team for technical tasks and resolving complex issues.
• Maintain and support applications running in a Windows Server environment and work with MS SQL Server databases.
• Create and update technical documentation such as Runbooks, SOPs, and Disaster Recovery Plans, following ITIL standard procedures including Change & Incident Management.

Zgodnie z art. 13 ust. 1 i 2 rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 (RODO) dotyczącego ochrony danych osobowych. Administrator danych to Craftware Sp. z o.o. Kandydat ma prawa związane z przetwarzaniem danych osobowych i ich ochroną oraz prawo do cofnięcia zgody na przetwarzanie danych.