Technical Customer Support

Pstryk is a rapidly growing energytech company (Series A €7M, July 2026) selling dynamic energy in Poland with its own app, smart meters (Shelly), and Pstryk Connect (Tesla, Sigenergy, heat pumps, smart home). The release pace is high with daily production deployments.

• Experience in technical support/helpdesk with comfort in hardware/IoT/home network diagnostics
• Native Polish language skills with good written communication and patience for non-technical customers
• Basic knowledge of SQL or admin panel or readiness to quickly learn internal tools

Nice to have:

• Interest in energy sector
• Prior experience with Intercom or similar helpdesk tools
• 3 years experience in a similar position
• Knowledge of service desk tools, hardware diagnostics, IoT, and network technologies
• English language skills

• Diagnose and resolve issues with smart meter pairing and Wi-Fi connectivity
• Provide technical support for Pstryk Connect products (Tesla, Sigenergy, heat pumps) including configuration and integration errors
• Handle billing and invoicing inquiries requiring data verification in the admin system
• Collect complete incident data (contract number/PPE/meter ID) before escalation to engineering
• Differentiate real product errors from back-office tasks (data change, re-pairing) and close the latter independently