UX Researcher

Fundraise Up is a global fundraising platform that powers donations for nonprofits worldwide, including UNICEF and the Alzheimer’s Association. The company serves enterprise nonprofit organizations across North America, the UK, Australia, and Europe, operating a large and complex product ecosystem featuring modern checkout experiences, customizable widgets, donor and partner portals, admin tools, and several internal apps. The team is distributed with over 160 product professionals mainly located in Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

• Proven experience executing research projects end-to-end with high ownership.
• Experience with both B2C and B2B products and audiences.
• Fluent English; capable of moderating and presenting in English.
• Ability to collect input from various departments to formulate testable research questions.
• High standards for research quality including correct methods, structured methodology, and ethical practice.
• Proficient with recruiting platforms and self-managing logistics.
• Use AI tools effectively to enhance operations and synthesis while maintaining human judgment.
• Maintain awareness of internal learnings, market moves, and UX/product insights, sharing updates regularly.
• Demonstrated empathy and ethical conduct with participants, respecting nonprofits and donors.

Strong plus:

• NN/g certifications.
• Academic or scientific research background (graduate/PhD).
• Experience with PostHog, Tableau, or similar analytics tools.
• Familiarity with Productboard or other insights repository tools.
• Experience mentoring, teaching, or running workshops on research craft.

• Act as a UX Research evangelist and change agent by identifying opportunities, coaching colleagues, and launching initiatives.
• Own and grow the UX Research practice by building processes, enabling independent designer research, and maintaining quality guardrails.
• Lead high-impact research projects end-to-end: from intake brief to presenting findings and pushing action.
• Choose appropriate research methods such as interviews, usability tests, surveys, and competitive scans based on context.
• Independently manage all logistics including scheduling, note-taking, and documentation.
• Collaborate closely with Product Analytics to integrate quantitative and qualitative data.
• Experiment with new research approaches and AI-enabled methods.
• Advocate for user needs and constraints to be represented in product decisions.

All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution to ensure authenticity of emails claiming to be from the company. Fundraise Up is an equal opportunity employer committed to diversity and inclusion, without discrimination based on legally protected characteristics in their operational countries.