Intermediate Network Operations Center (NOC) Engineer - OP02240

Dev.Pro is a global IT company partnering with businesses worldwide, including fintech, retail, and hospitality sectors. Operating as a remote-first company with a team across 55+ countries, it focuses on aligning technical expertise with client needs and maintaining clear communication.

• 2+ years of IT support and incident management experience including triage, prioritization, and escalation
• Experience with monitoring and observability tools such as Datadog and LogicMonitor
• Ability to navigate dashboards and perform log correlation
• Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
• Advanced English communication skills (written and verbal)
• Strong analytical and problem-solving skills with a methodical troubleshooting approach
• Ability to manage multiple priorities in fast-paced environments
• Clear communication with technical teams and stakeholders during incident response
• Strong sense of ownership, accountability, and discipline in following operational processes
• Self-motivation and ability to adapt and learn quickly
• Understanding of security best practices including access control, data protection, phishing prevention, and policy compliance

Desirable:

• Experience with ServiceNow and/or Jira Service Management
• Experience using Slack or Microsoft Teams in support environments
• Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
• Familiarity with AWS and Azure
• Familiarity with Kubernetes and Docker
• Exposure to PostgreSQL, MySQL, and Amazon RDS
• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

• Monitor system health using Datadog, LogicMonitor, or similar tools
• Analyze logs, metrics, and traces to determine incident scope and impact
• Manage incident lifecycle including triage, prioritization, and escalation coordination
• Document and track incidents in ServiceNow and Jira Service Management
• Coordinate with application and development teams, providing initial technical analysis
• Communicate clear, concise incident updates and translate technical status into actionable information
• Maintain accurate incident records and provide structured shift handovers

Applicants must be located in Europe as the position operates synchronized with Eastern Standard Time (EST). The role requires adherence to 24/7 shift coverage following a rolling schedule.