1st Line Support Specialist
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MidFull-time·Umowa o pracę
#427195·Dodano 3 dni temu·0
Źródło: justjoin.itTech Stack / Keywords
JiraSLA ManagementFirst Line Support / Service Desk
Firma i stanowisko
The role is within the team executing implementation and service projects for clients from the public administration sector in Poland.
Wymagania
- Experience in First Line Support, Service Desk, Application Support, or handling service requests.
- Fluent Polish language skills (C2) and strong communication and interpersonal skills.
- Experience working with Jira.
- Good organizational skills, accuracy, and the ability to work according to deadlines and SLA.
- Proficiency in internet browsers and MS Office suite.
- Willingness to work on different projects and cooperate with various teams.
- Readiness for shift work.
- English language skills at least at B2 level.
Nice to have:
- Knowledge of Redmine.
Obowiązki
- Handling and registering tickets in ticketing systems.
- Categorizing, updating, and monitoring tickets according to SLA.
- Ongoing communication with clients regarding ticket status.
- Working primarily in Jira and to a lesser extent in Redmine.
- Preparing reports related to ticket handling and SLA adherence.
- Collaborating with testers, analysts, and other project teams.
Benefity
- Comprehensive healthcare plan with Allianz.
- Medicover Sport card.
- Life, accident, and critical illness insurance.
- Employee Assistance Program providing free and anonymous access to specialists such as psychologists, therapists, and lawyers.
- CGI Share Purchase Plan with company matching contributions.
- Formalized creative work program allowing reporting 90% of time as creative work tax-deductible.
- Profit Participation Plan (PPP) with annual bonus based on Business Unit results.
- Referral program offering over 6000 PLN for each referred hire.
- Be Consultant Program enabling skill development, project rotation, and career path changes.
- Mentoring Program for competence development and knowledge sharing.
- Attractive training program including partner trainings, professional certifications, and CGI Academia platform access.
Opieka zdrowotna
Karta sportowa
Ubezpieczenie
Udział w zyskach
Premie
Inne informacje
Work is on-site during implementation; afterwards hybrid work with 1 day per week in the office. Preferred locations: Łódź, Poznań, Warszawa.
Recruitment data processing information is provided according to GDPR regulations by CGI ISMC (Polska) Sp. z o.o.
CGI
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