Microsoft 365 Copilot Lead

• 5+ years of experience in Microsoft 365 architecture, including tenant administration, Exchange, SharePoint Online, Teams, and OneDrive at enterprise scale
• Understanding of Microsoft Graph and Semantic Index, including how Copilot grounds responses and how data flows
• Expertise in information governance using Microsoft Purview, sensitivity labels, DLP policies, retention, and permissions models
• Knowledge of Entra ID and security practices, including Conditional Access, access reviews, oversharing audits, and Zero Trust principles
• Proficiency in Copilot Studio for building custom agents, plugins, connectors, and GPT-based declarative agents
• Skills in Power Platform, including Power Automate, Power Apps, and dataflows for retail operations
• Background in SharePoint and content architecture, including taxonomy, metadata, and content lifecycle management
• Familiarity with Viva Suite tools, including Viva Learning, Viva Connections, and Viva Engage, particularly for frontline engagement
• Competency in adoption and measurement frameworks, including Copilot Dashboard, Viva Insights, adoption scoring, and ROI frameworks
• Qualifications in M365 Copilot licensing models and Microsoft roadmap literacy, including Ignite/Build awareness
• English proficiency at B2 level or higher

• Define and drive the strategic roadmap for Microsoft 365 Copilot deployment across the organization
• Lead tenant administration and enterprise-scale configuration of Exchange, SharePoint Online, Teams, and OneDrive
• Oversee information governance practices, including sensitivity labels, DLP policies, retention, and permissions models
• Manage security and identity considerations, including Conditional Access, access reviews, and oversharing audits
• Build and configure custom agents, plugins, connectors, and GPT-based declarative agents within Copilot Studio
• Integrate Power Platform capabilities, including Power Automate, Power Apps, and dataflows relevant to retail operations
• Establish content architecture standards, including taxonomy, metadata, and content lifecycle management
• Drive frontline engagement through Viva Suite tools, including Viva Learning, Viva Connections, and Viva Engage
• Develop adoption and measurement frameworks using Copilot Dashboard, Viva Insights, and ROI scoring models
• Maintain fluency in Microsoft 365 Copilot licensing models and roadmap developments

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