Expert IT Analyst

Welcome to the Self Service Portal End User Services team at Nordea. The team is responsible for building, enhancing, and operating the Self Service Portal, enabling self-service capabilities for end users across Nordea. The role contributes to service architecture, development processes, and operational support to deliver a best-in-class digital user experience across the platform.es.

• Experience as an IT Analyst, Service Developer, or similar role.
• Proficiency with BMC Helix, Digital Workplace, Self Service Portal, or similar platforms.
• Experience building services, workflows, and automations.
• Hands-on experience with Power Apps and Power Automate.
• Experience with API integrations.
• Good knowledge of SQL and databases.
• Experience maintaining databases and taking ownership of data-related solutions.
• Understanding of data ownership, data governance, and data quality.
• Strong analytical, troubleshooting, and documentation skills.
• Good communication and stakeholder management skills.

Nice to have:

• Experience with Active Directory, IIQ, or similar platforms.
• Knowledge of IT Service Management processes.
• Experience with enterprise workflow and automation platforms.

• Analyse business needs and develop practical solutions.
• Design, develop, and maintain services, workflows, and automations in BMC Digital Workplace (DWP), Power Apps, and Power Automate.
• Design and maintain API integrations between systems.
• Create, maintain, and support databases used by services.
• Take ownership of databases and ensure data quality, governance, and compliance.
• Create and maintain workflows, forms, and service processes.
• Collaborate with stakeholders, service owners, and platform teams.
• Support incident resolution, testing, and continuous improvement processes.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.