IT Service Desk / IT Support Specialist

Devire Outsourcing IT is a form of cooperation dedicated to IT specialists operating on a B2B basis, executing projects for leading clients running innovative and modern projects. The client is an international financial services organization, part of a large European automotive group, offering vehicle financing, leasing, banking and insurance services, and mobility solutions.

• Minimum 1 year experience in IT or Service Desk.
• Knowledge of ITIL and incident management processes.
• Basic knowledge of IT hardware, systems, and applications.
• Ability to diagnose and resolve problems.
• Communication skills with customer-oriented approach.
• Proactivity and independence.
• Ability to work under pressure and escalate when needed.
• Willingness to work outside standard hours, including nights and holidays.

• Provide first-line IT support and handle IT incident reports.
• Diagnose and resolve incidents, escalating when necessary to second line.
• Install, configure, and maintain computers, laptops, phones, and software.
• Manage IT hardware including inventory, registration, and procurement.
• Support onboarding and offboarding processes.
• Monitor IT infrastructure and applications.
• Handle End of Day, End of Month, and End of Year processes in financial applications.
• Support financial applications during night hours and holidays.
• Manage user accounts and access rights (AIM, IDS/VCD).
• Collaborate with IT teams and suppliers.