Senior Manager, Learning Content Developer and Storyteller

NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer buying behavior insights and advanced analytics through state-of-the-art platforms. NIQ merged with GfK in 2023 to expand global reach and operates in over 100 markets, covering more than 90% of the world’s population. The role supports NIQ’s global learning initiatives through Workday Learning and other knowledge platforms.

• 3–5 years of experience in Learning & Development, content development, instructional design, communications, knowledge management, HR, or similar.
• Strong experience creating, editing, and maintaining learner-facing materials such as guides, job aids, FAQs, communications, toolkits, documentation, knowledge articles, and launch content.
• Hands-on experience creating digital learning content using Easygenerator, Synthesia, and Articulate.
• Ability to translate complex or technical information into clear, engaging, accessible content for global audiences.
• Use storytelling, learner scenarios, examples, and narrative techniques to enhance engagement and retention.
• Experience partnering with subject matter experts, programme owners, facilitators, vendors, and cross-functional stakeholders.
• Strong writing, editing, organisation, stakeholder management, communication, customer service, and problem-solving skills.
• Excellent attention to detail with ability to manage multiple priorities, review cycles, and deadlines.
• Experience with Workday Learning or other learning management systems is preferred.
• Familiarity with instructional design principles, adult learning methodologies, accessibility standards, localisation, or digital learning best practices is preferred.
• Advanced proficiency in Microsoft Office applications, including PowerPoint, Word, Excel, and Teams.

Create compelling global learning content:

• Create, update, format, and maintain learner-facing materials including guides, workbooks, FAQs, job aids, toolkits, knowledge articles, campaign content, and documentation.
• Translate complex business, technical, process, or policy information into clear, engaging, accessible content.
• Use storytelling techniques, scenarios, and narratives to make learning content relatable and memorable.
• Develop programme narratives, launch communications, campaign assets, and reinforcement materials aligned with business priorities.
• Support creation and maintenance of content in Workday Learning and other platforms.
• Build and maintain digital learning modules using Easygenerator, Synthesia, and Articulate.
• Apply writing, accessibility, localisation, formatting, branding, and quality standards.

Strengthen knowledge management and learner enablement:

• Maintain learning content repositories, documentation libraries, version control, naming conventions, and content governance.
• Ensure learners and stakeholders have access to effective resources.
• Review content for duplication, gaps, outdated material, and usability issues.
• Contribute to continuous improvement of content quality and learning delivery.

Use storytelling to strengthen learning impact:

• Shape content into narratives, scenarios, and learner journeys.
• Use storytelling to improve learner connection, engagement, and message retention.
• Partner with experts to identify real examples and business context.
• Ensure storytelling supports learning objectives and NIQ context.

Partner with stakeholders to improve content impact:

• Collaborate with subject matter experts and programme owners to clarify needs and shape learner-centered resources.
• Support global learning programmes with content plans, review cycles, and launch materials.
• Use feedback and learner data to refine materials.
• Help embed consistent content standards across global assets.

NIQ is committed to equal pay and pay transparency using gender-neutral and objective remuneration criteria. The recruitment process may utilize AI tools governed by principles of fairness, transparency, human oversight, and inclusion, with final decisions made by humans. Employment decisions are made without regard to protected characteristics as per applicable laws.