Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO and customer support services sectors.

• Native or fluent Polish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Proven experience or a strong interest in the customer support services industry.
• Professional proficiency in English to collaborate with an international team.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to relocate to Sofia, Bulgaria.

• Deliver exceptional customer support services to Polish-speaking clients across multiple digital channels.
• Resolve complex inquiries with a focus on high-quality customer experience and brand loyalty.
• Act as a brand ambassador, maintaining professional communication standards.
• Collaborate with internal teams to streamline support workflows and enhance service efficiency.
• Proactively identify areas for process improvement within the customer support lifecycle.
• Maintain accurate records of customer interactions and service documentation in CRM systems.
• Participate in ongoing training to stay updated on product knowledge and communication best practices.

• Valid EU passport or right to work in the EU is mandatory.
• Ability to relocate to Sofia, Bulgaria, is required.