Specjalista/ Specjalistka Zespołu Bezpośredniej Obsługi Klienta - Wsparcie Przedstawicieli Help Desk

Nationale-Nederlanden Poland operates in the insurance sector, providing support for sales representatives and clients through the Digital Sales Force and Sales Support Team (Help Desk).

• Developed communication skills and enjoyment of contact with people
• Ability to analyze information and basic proficiency in MS Excel
• Desire to develop knowledge of individual, group, and property insurance products and processes
• Proactive approach to solutions and initiative in improvements
• Ability to thrive in a dynamic work environment and handle complex issues
• Value teamwork and desire to work in an engaged, supportive environment
• Openness to hybrid or remote work based on a substitution contract (approx. 1.5 years)

Nice to have:

• Higher education
• Experience in insurance product sales
• Experience in direct or telephone customer service for internal and external clients

• Provide operational support to sales representatives at all stages of customer service, from submitting applications and contract conclusion to policy changes and payment execution
• Diagnose and resolve issues reported by clients and sales representatives
• Respond via phone and email to questions regarding individual, group, and property insurance policies
• Collaborate closely with teams responsible for service and risk assessment of insurance products
• Work with product documentation, general insurance terms, and operational procedures
• Participate in projects supporting sales development and improving customer service processes
• Direct contact with clients for sales execution and contract amendments