SIAM Operations Lead with German

Capgemini is a global business transformation partner in the age of AI, with nearly 60 years of expertise and over 410,000 team members in more than 50 countries. The company combines AI, technology, engineering, and intelligent operations to deliver measurable business outcomes at scale to global enterprises, including 145 Fortune 500 companies. Capgemini reported 2025 revenues of €22.5 billion.

• Proven experience in IT service management in a client-facing role.
• Experience as a Service Manager or Service Delivery Manager in complex IT environments.
• Strong understanding and practical application of the ITIL framework.
• Experience with multi-vendor environments and familiarity with SIAM principles.
• Knowledge of supplier governance, service integration, and end-to-end service management.
• Ability to analyze service performance data and drive improvements.
• Excellent communication and stakeholder management skills.
• Fluency in German and English, both spoken and written.
• Relevant certifications such as ITIL Foundation or higher and SIAM Foundation are advantageous.

• Ensure services meet contractual commitments and SLAs, proactively monitoring and identifying improvement opportunities.
• Build and maintain strong client stakeholder relationships and align service delivery with business needs.
• Lead daily operational activities within assigned service areas and collaborate with technical teams for effective service delivery.
• Coordinate internal and external service providers for seamless end-to-end service delivery.
• Act as operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs; take corrective actions and support service recovery.
• Drive continuous improvement through identifying enhancement opportunities and facilitating review sessions.
• Support Service Delivery Managers in managing service teams and guide junior colleagues where applicable.