Senior Production Support Engineer (SQL and Linux)

The project is in the banking industry, focusing on global payment platforms and operational stability. It involves a transition towards 24/7 support and enhancing Site Reliability Engineering (SRE) capabilities.

• Experience in production support for payment systems.
• Expertise in major incident management.
• Hands-on skills in service restoration and RCA.
• Working knowledge of SWIFT and payment processing platforms.

Nice to Have:

• Experience with automation and reliability engineering.
• Skills in observability and monitoring strategies.
• Familiarity with SLOs and SLIs.
• Background in financial technology and banking environments.

• Monitor and support production environments.
• Manage major incidents and facilitate incident resolution.
• Conduct Root Cause Analysis (RCA) and problem management.
• Restore service and enhance production stability.
• Support changes and releases in production.
• Manage operational resilience and stakeholder relationships.
• Provide on-call and out-of-hours support.