Senior D&T Business Analyst [Customer Hub & 360]

Digital & Technology Team (D&T) is a division of HEINEKEN Business Services Poland (HBSP) focused on digitalizing and integrating processes, ensuring best-in-class technology, and embedding a data-driven culture. Commerce DevOps Hub, part of the Global Digital & Technology Function, is being established in Kraków to develop IT solutions supporting the Commerce area at Heineken. The team includes highly qualified IT professionals contributing to the technological development of Heineken Commerce and the Hub.

• Bachelor’s degree or equivalent experience in Business Administration, Economics, Information Systems, Industrial Engineering, Computer Science, or related field; Master’s degree is a plus
• Advanced mastery of business analysis including problem framing, requirements strategy, facilitation, process modelling, operating model impacts, and requirement decomposition
• Strong understanding of product delivery in Agile/Lean environments with focus on value prioritization, dependency management, incremental releases, and quality governance
• Strong capability in data needs definition, data governance, and cross-system integration, collaborating with Architects and Tech Leads
• Ability to incorporate regulatory/compliance, security/privacy considerations, and non-functional requirements
• Certifications such as IIBA CBAP (or working towards), PSM II/CSM, Lean/Agile analysis certifications (ICAgile, SAFe POPM/SA), or relevant platform/domain certifications
• 8+ years of business analysis experience including senior/lead BA roles in complex, enterprise environments
• Proven experience in leading BA work for cross-domain programs spanning multiple products, systems, and stakeholders
• Experience in managing ambiguity, conflicting stakeholder needs, and complex dependencies, risks, and constraints
• Capability to work effectively in distributed and asynchronous organizations; experience uplifting BA maturity and coaching others
• Experience supporting rapid release cycles and large change initiatives such as platform transformation and process redesign

• Lead end-to-end business analysis for complex, cross-domain initiatives/programs from problem framing to delivery assurance
• Drive stakeholder alignment and decision-making at pace, including with OpCo and global leadership
• Define and maintain coherent requirement sets across process, data, technology, integrations, and non-functional requirements
• Perform impact and dependency analysis across products, systems, and markets; manage risks and constraints
• Own benefits and outcome traceability, ensuring delivered solutions provide measurable value
• Lead quality assurance of analysis artefacts including DoR/DoD, traceability, and documentation standards
• Shape business analysis ways of working and governance including templates, playbooks, cadence, and tooling
• Coach and mentor Junior and Regular Business Analysts in facilitation, stakeholder management, and analysis depth
• Partner with Product, Architecture, and Engineering leadership on roadmap, sequencing, and platform evolution

The recruitment process includes data processing in accordance with Polish data protection laws. Candidates have rights regarding data access, correction, deletion, and objection. Data is processed for recruitment purposes and may be retained for future recruitment if consent is given. Withdrawal of consent is possible at any time.