SQL / Database Technical Support Consultant

In the department, there is a focus on ambitious development at the intersection of IT and business, dealing with complex IT systems and cooperation with clients worldwide. The role supports solutions for the largest telecommunications operators across Western Europe, Scandinavia, the Middle East, Asia, and Latin America, maintaining BSS, OSS, and modern IoT systems under long-term partnerships.

• Minimum 2 years of experience in technical support (IT / Telco)
• Practical knowledge of relational databases including Oracle, PostgreSQL, and SQL/PL/SQL
• Good knowledge of Linux environment and daily usage skills
• Basic programming skills in any language for code/script analysis
• Knowledge of ITIL methodology
• Use of AI tools to optimize and automate tasks
• Higher education in technical or scientific field
• English language proficiency for fluent communication with foreign clients
• Strong analytical thinking, communication skills, openness, and high personal culture in client relations

Nice to have:

• Knowledge of Elastic Search, GraphQL, JSON, and REST API technologies
• Business knowledge in the telecommunications sector

• Analyze and independently resolve software errors reported by technical departments of operators
• Collaborate closely with internal development teams and client-side engineers during failure diagnosis
• Monitor maintained platforms and proactively respond to incidents
• Participate in regression testing of deployed platforms
• Support teams executing critical business processes on behalf of clients
• Actively share knowledge and contribute to continuous service maturity within the team