Shifts Technical Support Specialist

Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. Their platform processes over 5 billion requests daily, serving more than 200,000 clients worldwide. They collaborate with top tech partners including Meta, LinkedIn, Google, Snapchat, and TikTok.

• 1+ year of active experience in technical support.
• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools).
• Ability to learn quickly and independently grasp new technical concepts.
• Strong communication skills to explain technical topics and collaborate with cross-functional teams.
• Ability to analyze data, identify tracking issues, and find solutions.
• Experience working in a small team or startup environment.
• English language skills (B2 or higher).

Nice to have:

• Previous experience in technical support or similar client-facing technical role.
• Familiarity with Jira and Confluence or similar project/documentation tools.

• Provide prompt and helpful support to clients via email and chat (no phone calls).
• Keep Help Center / Knowledge Base articles accurate and up to date.
• Aim to resolve support tickets in one touch whenever possible.
• Actively collaborate with team members to share insights and improve support processes.

Work Schedule:

• Month 1 (Onboarding): Monday–Friday, 10:00–19:00 (5 days/week).
• From Month 2 & after Probation: Shift schedule including day, night, and standby shifts.

EU-based remote work location requirement.