Solution Engineer with German (m/f/x)

Fieldcode is a Field Service Management (FSM) software created from 20 years of global field service expertise, aiming towards climate positivity. The company invests in research on technologies that impact CO2 reduction and works with scientists and projects to achieve its environmental goals. It is an innovative, international software company with a flat structure and small teams.

• Great communication skills in English and German (B2/C1).
• Customer support experience.
• Analytical and broad problem-solving skills.
• Ability to convey complex technical concepts to non-technical stakeholders and vice versa.
• High level of intellectual curiosity.
• Good understanding of data modeling ERDs, RESTful APIs, and JSON payloads.
• Ability to switch between different environments, adapt, and learn new skills and processes quickly.
• Ability to create and maintain process documentation.

Nice to have:

• Experience with any programming language.
• Knowledge of JavaScript.
• Knowledge of Python.

• Ensure customer expectations are fully understood and deliver expected value through technical solutions.
• Responsible for end-to-end project implementation in cooperation with the Project Manager.
• Provide technical support directly to customers during the entire project life cycle.
• Prioritize multiple enhancements, projects, and initiatives simultaneously.
• Collaborate closely with the Product Department and Developer teams on bug fixes and new features.
• Maintain project and process documentation.
• Configure workflows, processes, and software customization.
• Support and enhance already implemented solutions and processes.