IT Support Engineer II

Box (NYSE:BOX) is the leader in Intelligent Content Management. Founded in 2005, Box simplifies work for leading global organizations and is headquartered in Redwood City, CA, with offices worldwide. The company provides a platform that enables organizations to manage content lifecycle, secure content, and transform workflows with enterprise AI.

• 2+ years of experience in an IT Support role
• Experience creating and maintaining technical documentation and knowledge articles
• Working knowledge of Windows and OSX operating systems
• Working knowledge of Lenovo and Apple hardware
• Knowledge of networking concepts
• Experience with voice and video conferencing solutions (Google, Zoom, Slack preferred)
• Foundational understanding of Okta and identity and access management concepts including SSO, MFA, and user permissions
• Interest in using AI and automation tools to improve IT support
• Strong problem-solving skills and willingness to learn new technologies
• Willingness to upskill and go above and beyond
• Excellent verbal and written communication skills in English and communicative Polish

Preferred Skills:

• B.S. in a computer-related field (preferred but not required)
• Network certification (a plus)
• Technical certification in desktop operating systems (Mac and/or Windows certification a plus)

• Troubleshoot and support all IT end user issues including mobile, desktop, audio/video, peripherals
• Manage procurement, asset, and inventory for all IT hardware and software
• Collaborate cross-departmentally with Facilities, Sales, and Engineering teams
• Manage IT communication between headquarters and remote offices
• Perform system imaging, application configuration, and enforce security policies
• Provide daily onsite office support

This is an on-site position requiring work from the assigned office in Warsaw five days per week. The employer is an equal opportunity organization and complies with applicable human rights legislation regarding non-discrimination.