Customer Support Specialist

Motomat Group is a technology company operating in the Polish and European markets. For over 10 years, they have supported the development of organizations by implementing projects for clients in Poland and selected European countries, focusing on long-term relationships, high service quality, and continuous team skill development.

• Minimum one year of experience in technical support, helpdesk, or customer support.
• Basic knowledge of VoIP technologies (SIP, telephone exchanges, call routing).
• Ability to diagnose technical problems and analytical problem-solving skills.
• Knowledge of IT topics, especially TCP/IP networks, Windows operating systems, basic integration and APIs.
• High communication standards and ability to build relationships with business clients.
• Good work organization and priority setting skills.
• Independence and responsibility for tasks.

Nice to have:

• Experience with VoIP and Contact Center platforms (e.g., Asterisk, 3CX, Genesys, Five9).
• Familiarity with ticketing systems (Jira, Zendesk, Freshdesk or similar).
• Basic knowledge of AI solutions (voicebots, chatbots, automation).
• Experience configuring IP devices (phones, VoIP gateways).
• Ability to analyze logs and basic knowledge of network tools.
• English language skills at B1/B2 level for reading technical documentation and client contact.

• Handle customer requests via phone, email, and ticketing systems related to VoIP, Contact Center, and AI solutions.
• Diagnose and resolve technical issues within 1st and 2nd line support.
• Configure and support VoIP central systems, SIP Trunk, IVR, and call routing.
• Support clients in daily use of call center systems, voicebots, chatbots, and automation.
• Collaborate with implementation and programming teams on complex issues.
• Monitor service quality and proactively identify potential problems.
• Document requests and update the knowledge base.
• Conduct short trainings and onboarding support for new clients.

By applying or sending a recruitment application, you consent to the processing of your personal data by MOTOMAT GROUP sp. z o.o. for recruitment purposes. Providing data is voluntary but necessary for the recruitment process. You have rights related to your personal data processing and can contact the company for any questions. Data will be processed for one year unless separate consent is given for future recruitments. Data is not used for profiling or automated decision-making.