Technical Onboarding Manager

TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas, with offices in Kraków, Poland. They offer a leading loyalty rewards platform used by thousands of customers across 50+ countries, combining technology with data analytics and strategy consultation. The role involves owning the customer onboarding process from contract signing to the live deployment of loyalty programs, including project management, program design, and technical troubleshooting.

• Minimum 3 years experience in enterprise B2B SaaS implementations, technical onboarding, or technical project management with multiple simultaneous accounts.
• Practical project management skills with dated plans and dependency management.
• Technical troubleshooting ability using browser developer tools, JavaScript, API testing, and authentication flows.
• Experience integrating SaaS products with eCommerce platforms like Shopify, Magento, Netsuite, BigCommerce or similar.
• Experience with at least one CRM, ESP, or marketing automation platform.
• Knowledge of customer data migrations including file formats, field mapping, and validation.
• Excellent written and spoken English for executive and client communication.
• Stable work history with typically two or more years per role.

Nice to have:

• Experience with loyalty, rewards, referral, or user-generated content programs.
• Multi-brand, multi-storefront, or multi-currency deployment experience.
• Exposure to SSO and identity integrations (SAML, OAuth, Okta).
• POS or ERP integration experience.
• Comfort using AI tools for delivery and reporting.
• Experience presenting business cases to executive stakeholders.

• Own the onboarding of multiple concurrent enterprise SaaS accounts from contract signing to launch.
• Build and maintain dated project plans, manage dependencies, and communicate delays with accountability.
• Perform hands-on technical troubleshooting including browser developer tools, JavaScript snippet integration, console or CORS error interpretation, JSON payload reading, API call testing, and authentication flow reasoning.
• Design loyalty programs with clients and resolve integration issues such as widget rendering and webhook functionality.
• Communicate technical changes to customers clearly without developer presence.
• Collaborate with Engineering, Solutions Architecture, and Technical Support teams.
• Conduct client status calls and provide weekly progress updates.
• Improve onboarding processes to increase launch success and forecast accuracy.