Junior IT Support Agent with Brazilian Portuguese

Capgemini is a global business transformation partner specializing in AI, cloud, and data technologies. The company employs over 410,000 team members in more than 50 countries and reported €22.5 billion in revenues in 2025.

• Very good command of Brazilian Portuguese (C1 level or higher).
• Good knowledge of English (B2 level or higher).
• Motivation to start a career in IT and willingness to learn.
• Positive, can‑do attitude and strong problem‑solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have:

• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

• Handle incoming requests from users in Brazilian Portuguese regarding login issues, application access problems, and other basic IT incidents.
• Provide troubleshooting support via phone, chat, and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore system or application functionality.
• Escalate complex issues to specialized teams and collaborate to ensure efficient case resolution.
• Document all interactions, reported issues, and actions taken in the ticketing system.
• Use internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand IT knowledge through diverse training programs and learning paths.