Lead Product Owner (m/f/n)

For one of the EU institutions we are looking for a Lead Product Owner to support the delivery and evolution of digital services under a Managed Services framework.

Mandatory:

• Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related discipline.
• 5 to 10 years of professional experience in Product Ownership, Business Analysis, Project Management, or Digital Product Delivery.
• Proven experience working within Agile environments.
• Experience managing products and services under Managed Services or Framework Contracts.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Fluent English (written and spoken).
• Citizenship of an EU Member State.

Preferred:

• Experience working with European Institutions, EU Agencies, or international public organizations.
• Knowledge of public-sector procurement and contract management.
• Experience with large-scale digital transformation initiatives.
• Familiarity with ITIL principles and service management practices.

Desired Certifications (assets):

• Professional Scrum Product Owner (PSPO)
• Certified Scrum Product Owner (CSPO)
• PMI-ACP
• SAFe Product Owner/Product Manager
• PRINCE2 Practitioner
• ITIL Foundation

Product Ownership & Strategy:

• Define and maintain the product vision, roadmap, and priorities.
• Ensure alignment between business objectives and service delivery.
• Gather, analyze, and translate business requirements into actionable product backlog items.
• Prioritize features, enhancements, and defect resolutions based on business value.

Stakeholder Management:

• Serve as the primary point of contact for institutional stakeholders.
• Facilitate workshops, steering committees, and product review meetings.
• Communicate progress, risks, and dependencies to senior management.
• Manage stakeholder expectations and ensure high levels of customer satisfaction.

Framework Contract Management:

• Contribute to the governance and operational management of the framework contract.
• Ensure service delivery complies with contractual commitments, SLAs, KPIs, and quality standards.
• Coordinate activities across multiple teams and suppliers where required.
• Support reporting, audits, and performance reviews.

Agile Delivery Leadership:

• Lead Agile product management activities across one or more Scrum teams.
• Own and maintain the product backlog.
• Define user stories and acceptance criteria.
• Participate in sprint planning, reviews, and retrospectives.
• Drive continuous improvement initiatives.

Service Excellence:

• Monitor service performance and product adoption.
• Identify opportunities for innovation and optimization.
• Ensure risks, issues, and dependencies are proactively managed.
• Promote best practices in Agile, product management, and service delivery.

Citizenship of an EU Member State is required.