Support Engineer (Shift-Based incl. Evening/Night Rotations)

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and startups. The company has over thirty years of experience in custom software, product, and platform engineering, empowering clients to become AI-Native enterprises.

• Fluent in English (B2 or higher) with excellent verbal and written communication skills and strong phone etiquette
• Strong analytical and research skills with a proactive approach
• Ability to work effectively in a team, strong personal responsibility, accountability, high stress resistance, and adaptability
• Intermediate or higher knowledge of MS Windows and Microsoft Office Suite
• Readiness to work non-standard shifts including weekends, holidays, mornings, evenings, and nights

Nice to have:

• Previous experience in customer and/or technical support
• ITIL knowledge
• Basic networking concepts, cloud platform awareness, experience with ITSM tools

• Register, classify, and perform initial triage of tickets, resolve or escalate as needed
• Process alerts, emails, and phone calls
• Monitor and support application health checks
• Identify and escalate gaps in the Knowledge Base, update it
• Assist with reporting and tickets quality check
• Analyze tickets
• Participate in support process reviews
• Attend internal team meetings

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności.