Support Engineer (Shift-Based incl. Evening/Night Rotations)

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, EPAM empowers its clients to become AI-Native enterprises, driving measurable value from innovation and digital investments. The support team provides end-user support to over 20 clients across Europe and globally, spanning industries such as Fintech, e-commerce, Retail, Travel, and Technology.

• Fluent in English (B2 or higher) with excellent verbal and written communication and strong phone etiquette
• Strong analytical and research skills with a proactive approach to tasks and issues
• Ability to work effectively in a team, strong personal responsibility, accountability, high stress resistance, and adaptability
• Intermediate or higher knowledge of Windows and Microsoft Office Suite
• Readiness to work non-standard shifts including weekends, holidays, mornings, evenings, nights

Nice to have:

• Previous experience in customer and/or technical support
• Knowledge of ITIL
• Basic networking concepts, cloud platform awareness, experience with ITSM tools

• Register, classify, and perform initial triage of tickets; resolve or escalate as necessary
• Process alerts, emails, and phone calls
• Monitor and support application health checks
• Identify and escalate gaps in the Knowledge Base; update it
• Assist with reporting and ticket quality checks
• Analyze tickets and participate in support process reviews
• Attend internal team meetings

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności.