Senior Employee Experience Specialist

Comarch is a technology company where the Senior Employee Experience Specialist will be responsible for the entire employee journey for over 4500 employees, from recruitment through onboarding, development, to offboarding. The role is part of the Internal Communications and Employee Experience team based in Kraków.

• Minimum 4 years of experience in Employee Experience, HR, or Customer Experience.
• Higher education in HR, psychology, communication, sociology, or related fields.
• Ability for active listening, building trust, and ease in engaging with people at various organizational levels.
• Experience conducting employee engagement or satisfaction surveys from communication through analysis (knowledge of Gallup Q12 methodology is a plus).
• Ability to work with quantitative and qualitative data and translate them into conclusions, priorities, and concrete recommendations.
• Confidence in presenting results and recommendations to management, synthesizing complex data into clear messaging, and defending conclusions in discussions.
• Knowledge and use of project methodologies.
• Excellent organization skills and ability to handle multiple projects simultaneously.
• Polish language proficiency at C2 level; English at C1 level.
• Proficient use of AI tools for operational work, including onboarding scenarios, workshop agendas, focus group question banks, and employee communications.
• Ability to analyze qualitative data with AI, including categorizing open survey responses, detecting trends, and identifying organizational hot spots.

• Collaborate with Talent Acquisition to enhance candidate experience from initial contact to first day.
• Continuously improve and standardize onboarding and offboarding processes with People, IT, and management teams.
• Participate in designing development experiences to make career paths clear and accessible.
• Identify key touchpoints and barriers in daily work and design solutions to improve team satisfaction.
• Manage a complex engagement and satisfaction survey program for over 4500 employees, including communication, execution, analysis, reporting, and presenting recommendations to management.
• Conduct focus groups to deeply understand employee needs.
• Design and implement programs supporting mental and physical wellbeing, team integration, and work-life balance.
• Collaborate with other departments to ensure a consistent and friendly physical and digital work environment.
• Monitor market innovations in Employee Experience and recommend solutions tailored to a tech company's specifics.