IT Service Desk Specialist

CD PROJEKT RED is a company dedicated to creating revolutionary, story-driven RPG games. The role is based in the Studio Operations department of the Warsaw studio.

• Minimum 2 years of professional experience in IT support or ServiceDesk.
• Advanced knowledge of operating systems and hardware diagnostics.
• Basic knowledge of network administration and proficiency with diagnostic and remote support tools.
• Experience with ITSM systems and support ticket management.
• Experience in user and access management in Active Directory; knowledge of Entra is a plus.
• Strong problem-solving, analytical, and prioritization skills.
• Excellent customer service and communication skills, able to explain technical concepts to non-technical users.
• Strong attention to detail and meticulous daily task management.
• Ability to collaborate with IT teams and escalate issues as needed.
• Experience supporting or training less experienced team members.

• Manage user accounts, including creation, configuration, mailing group administration, onboarding, and offboarding.
• Handle recurring service requests and routine system operations such as network drives, print services, and MDM.
• Perform standard user and access management tasks across core platforms.
• Provide IT support to users via all available support channels.
• Diagnose, troubleshoot, and resolve complex hardware issues.
• Build and test custom workstations and specialized hardware setups.
• Maintain and manage a legacy-spec test lab used by QA teams.
• Provide first-level support for security incidents, including basic phishing analysis.
• Verify software licensing and support IT asset management processes.
• Provide IT support during company-wide events.
• Act as an IT Buddy for development teams, supporting their day-to-day IT needs.
• Support onboarding and training of new team members and contribute to technical documentation.

Office-First work mode based in Warsaw; full in-office presence required.