Senior UX/UI & CX Designer

• Minimum 4 years of experience in UX/UI, UX/CX, or Digital Experience.
• Experience designing web or mobile applications.
• Practice in digital projects within Agile environments.
• Very good knowledge of Figma.
• Skills in UX: User Flow Design, Information Architecture, Wireframing, Prototyping, User Centered Design, Self-service process design.
• Skills in CX: Customer Journey Mapping, client experience analysis and optimization, design of omnichannel experiences, digital customer service process design.
• Skills in UI: user interface design, experience with Design Systems, Responsive Design, consistent visual experience design across channels.
• Ability to conduct project workshops.
• Comfortable collaborating with business and IT teams.
• Ability to present concepts, argue design decisions, and formulate recommendations.
• Independence, proactivity, and ability to work in interdisciplinary teams.

Nice to have:

• Experience in insurance, banking, or finance sectors.
• Knowledge of Contact Center customer service processes and specifics.
• Experience designing chatbots or voicebots.
• Knowledge of AI solutions supporting customer communication.
• Experience conducting UX research.
• Knowledge of WCAG.
• Ability to analyze qualitative and quantitative data.
• Knowledge of Jira and Confluence.

Customer Experience:

• Design and optimize customer experience across the entire claims service path.
• Create and develop Customer Journey Maps.
• Identify client problems and needs, translating them into concrete improvements.
• Design consistent omnichannel experiences including Contact Center, Client Portal, mobile app, email, SMS, and document communication.
• Co-create communication standards with customers.

User Experience:

• Design User Flows, user scenarios, and information architecture.
• Design intuitive self-service paths.
• Prepare wireframes and interactive prototypes.
• Analyze user needs and behaviors and recommend UX improvements.
• Validate designed solutions during usability testing.

User Interface:

• Design modern and intuitive interfaces for web and mobile applications.
• Prepare high-quality high-fidelity mockups.
• Co-create and develop the Design System.
• Maintain visual consistency across all channels.
• Design considering digital accessibility principles and WCAG standards.

Project Collaboration:

• Participate in Discovery, Inception, and Solution Design workshops.
• Co-create and organize the product backlog from the UX/CX perspective.
• Present concepts and recommendations to business and IT teams.
• Collaborate closely with Product Owners, Business Analysts, architects, and developers.
• Participate in design, implementation, and verification of digital solutions.

Please be informed that the data controller is Ness Solution Sp. z o. o.(hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.