ServiceNow HAM Specialist

Cyclad works with top international IT companies to deliver cutting-edge technologies and is currently hiring for an international team focusing on implementing and optimizing hardware asset management processes within the ServiceNow platform.

• Over 6 years of experience with ServiceNow and IT Asset Management.
• Strong hands-on experience with ServiceNow HAM Pro.
• Good understanding of Hardware Asset Management lifecycle and governance.
• Experience with CMDB fundamentals and CI alignment.
• Experience configuring reports, dashboards, and operational views.
• Strong knowledge of ServiceNow administration and configuration.
• Experience in supporting testing, UAT, and production deployments.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Fluent English.

• Configure and administer the ServiceNow HAM Pro module according to business processes.
• Configure asset classes, models, stockrooms, lifecycle states, workflows, and approval mechanisms.
• Support asset onboarding and setup of asset repositories.
• Configure reports, dashboards, and operational views.
• Support CMDB-HAM synchronization and Configuration Item (CI) alignment.
• Ensure data completeness for asset lifecycle and KPIs.
• Perform data validation and reconciliation.
• Support testing, user acceptance testing (UAT), and go-live activities.
• Collaborate with stakeholders to improve hardware asset management processes.

Only candidates with citizenship in the European Union and residence in Poland are eligible.