IT Support Engineer (macOS)

We are hiring on behalf of our client, a global innovator in fitness and wellness technology. Their mission is to empower people to live fit, strong, long, and happy lives by delivering integrated experiences to millions of members anytime, anywhere.

Technical Expertise:

• 4+ years of hands-on IT support experience in a corporate or enterprise environment.
• Strong command of macOS troubleshooting, imaging, and deployment.
• Deep understanding of networking (DNS, DHCP, SSL, OSI model, TCP/IP).
• Proven skills in PC and Mac repair, deployment, and troubleshooting.
• Experience with AWS environments or server administration is a plus.
• Excellent English communication skills (verbal and written).

Technical Support & Troubleshooting:

• Deliver expert-level support for macOS systems — configuration, deployment, and user assistance.
• Provide support for Microsoft Windows and Linux-based systems.
• Manage device enrollment and configuration using Jamf Pro (preferred).
• Handle escalations from Level 1–3 support engineers, ensuring fast and accurate resolutions.
• Troubleshoot and maintain LAN/WAN connectivity, VPN, and related networking services.

Asset & Systems Management:

• Oversee hardware procurement, asset tracking, and lifecycle management.
• Ensure accurate configuration and documentation of IT systems.
• Maintain and improve deployment processes and automation scripts.

Leadership & Mentorship:

• Mentor and coach junior engineers, providing guidance on troubleshooting and best practices.
• Collaborate cross-functionally with global IT and engineering teams to align on standards and improvements.
• Contribute to knowledge-sharing and IT documentation efforts.