Consultant - Veeva Clinical Operations - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. It is one of the fastest-growing SaaS companies in history with over $3B in revenue in the last fiscal year. The company became a public benefit corporation (PBC) in 2021, legally balancing interests of customers, employees, society, and investors. Veeva supports flexible work arrangements, enabling people to work from home or office.

• Experience with configuring, supporting, or implementing software solutions, ideally content management software or experience in Life Sciences industry related to Clinical Trials.
• Experience in consulting and/or customer-facing roles managing customer expectations.
• Excellent verbal and written communication skills in English.
• Ability to work independently with clients, comprehend and translate business requirements, and create solution designs.
• At least a Bachelor's degree in fields such as Management Information Systems, Computer Science, Life Sciences, or similar.
• Legal authorization to be employed in Poland or Hungary; no sponsorship for employment visa status is anticipated.

Nice to have:

• Knowledge and applicable work experience in Clinical (MedTech, Pharma, Biotech), Healthcare, or Pharmacovigilance.
• Experience with regulated systems or data-driven applications such as Veeva Vault solutions and other clinical study management technologies.
• Knowledge of Software Validation processes and requirements.
• Project management experience.
• Experience in service delivery management and/or systems implementation.
• Proficiency in additional European languages.

• Change the culture of traditional software releases and maintenance by driving the release management process.
• Lead customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams.
• Translate requirements into solution design and plan the delivery of innovative customer releases adjusted to product updates.
• Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g., eTMF, CTMS, SSU, Payments).
• Think critically about business requirements to advise and design solutions ensuring adoption and alignment of processes to system design and functionality.
• Work with customers and contribute to system design workstreams including requirements gathering, configuration, validation, migration, integration, and training.
• Troubleshoot issues and perform configuration changes in the system.
• Define customer business deployment plans, key performance indicators, and post-live governance.
• Act as customer liaison managing communication between implementation, maintenance teams, customer stakeholders, and internal Veeva Product teams.
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs.
• Drive change management methodology for customers switching from on-premise to SaaS solutions.

This is a remote, full-time role. Qualified candidates must be legally authorized to work in Poland or Hungary. Veeva Systems does not provide sponsorship for employment visa status for this position.