ServiceNow Developer

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development, operating in nearly 30 countries with more than 55,000 employees. The Polish branch, acting as the Global Delivery Center in Katowice since 2007, has around 1,000 specialists. The Digital Platform Services department specializes in cloud, operating systems, virtualization, databases, backup, storage, networking, and security. The Application Services department handles software development, data engineering, testing, CRM, ITSM, and ERP platform integrations for customers in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• 4+ years of hands-on experience with the ServiceNow platform.
• ServiceNow CSA (Certified System Administrator) certification.
• Strong experience and deep knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience working in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English B2/C1.
• Strong communication skills to collaborate with cross-functional teams.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Willingness to occasionally travel abroad and visit the Katowice office.

Nice to Have:

• Additional ServiceNow certifications (e.g., CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules such as HRSD, SLO, ITOM or similar.
• French B2/C1 proficiency.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements according to business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code for performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases including testing and validation.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

We can only offer cooperation to people who are located in Poland and have EU citizenship. The recruitment process includes a phone call and an online interview. The company is committed to fighting discrimination and fosters an inclusive work environment.