1st Line Technical Support (French)

Sopra Steria is a major European tech company specializing in consulting, digital services, and software development, operating in nearly 30 countries with over 55,000 employees. The Polish Global Delivery Center in Katowice has around 1,000 specialists. The Digital Platform Services department focuses on cloud, operating systems, virtualization, databases, backup, storage, networking, and security. The Application Services department handles software development, data engineering, testing, CRM, ITSM, ERP integrations, and application management for clients in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• Knowledge of French and English at least at B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Motivated team player with strong communication skills
• Ability to work according to procedures
• Willingness to work shift hours in a 24/7 system

• Receiving and resolving requests related to computer and application issues using provided instructions
• Communicating with users in French and English
• Escalating complex issues to second line support
• Collaborating with other technical teams
• Performing daily scheduled activities such as sending reports and email verification