Customer Success Engineer with German

Veeam Software is a Data and AI Trust Company specializing in data resilience and data security posture management. Headquartered in Seattle, it operates in more than 30 countries and protects over 550,000 customers worldwide.

• Minimum 5 years in customer-facing engineering roles focused on data backup and recovery.
• Advanced proficiency in English and German.
• Hands-on expertise with operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery and resilience best practices.
• Experience designing and executing protection plans, migrations, and recovery simulations.
• VMCE certification required (may be completed post-hire).
• Preferred certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills with clear recommendations.
• Excellent communication, collaboration, and stakeholder management skills.

• Configure customer accounts, customize backup policies, facilitate onboarding, and orient stakeholders.
• Identify migration opportunities, analyze usage, conduct success planning and strategy sessions.
• Conduct assessments, build protection plans, and recommend Veeam software products and architectures.
• Run recovery simulations and deliver quarterly resilience reports using the Veeam Data Resilience Maturity Model (DRMM).
• Monitor signals for churn risk, define mitigation plans, and partner on renewal strategies.
• Build business cases, define TCO, and articulate value propositions for expansion.
• Engage with CISO/CIO stakeholders for risk, status, and opportunity updates.
• Collaborate on marketing campaigns to drive adoption and expansion.
• Operate with a long-term account assignment model covering 5–50 Enterprise and Commercial-Named accounts.
• Own the technical success plan and adoption roadmap, influencing pricing and renewal terms with Sales and CS leadership.

Applicants permanently located outside of Poland may have their applications declined. Veeam Software is an equal opportunity employer and maintains confidentiality of all information. Personal data collected during recruitment is processed per the Recruiting Privacy Notice. Providing false information may lead to disqualification or termination.