Senior Analyst - CX Automation Intelligence & Insights

HelloFresh is a global food company with a technology backbone called HelloTech, consisting of over 1000 people. HelloTech builds digital products powering HelloFresh's end-to-end food experience, including meal kits, ready-to-eat meals, pet food, and premium meat & seafood. The company operates subscription-based, direct-to-consumer models using technology for customer-facing apps, personalization, pricing, forecasting, and supply chain optimization. The Warsaw office works autonomously in cross-functional alliances owning specific products or domains, improving how customers discover and enjoy HelloFresh products globally.

• Passion for driving automation-first transformations in a fast-paced customer experience environment.
• Advanced proficiency in Python and SQL for handling reporting architecture.
• Experience with next-gen agentic workflow stacks, e.g., Claude Code, Cursor.
• Proven track record designing, implementing, and maintaining high-visibility BI solutions and dashboards.
• Excellent communication and stakeholder management skills to lead complex data analytics projects.

• Anchor the data strategy for automation and chatbot analytics infrastructure within the Global CX department.
• Proactively monitor user intents and trends to diagnose system bugs and establish KPIs for bot containment and NLP accuracy.
• Perform deep-dive analyses of chat transcripts and user journeys using semantic clustering and LLM evaluation.
• Optimize and secure reporting environment ensuring data integrity, normalization, and advanced visualization for executive decisions.
• Collaborate with Product, Engineering, and CX Automation teams to translate complex customer log data into roadmap strategies.
• Deliver core business reporting mechanisms and dashboards including Monthly Business Review (MBR) and EBIT reviews.