Expert Services Engineer Customer New Product Introduction

Adtran Networks sp. z o.o. is involved in Broadband Access (BBA) products including SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform (MCP), Activator, M1, G.Fast and other new products. The role entails working closely with Product (Line) Management, designers, R&D, and SVT to develop product knowledge and training material for services teams worldwide.

• Over 10 years of experience in telecoms technology
• Excellent knowledge and working experience in Adtran Access & Aggregation products
• Technical degree in Electronics or Telecommunication is desired
• Excellent project management, communication, and presentation skills
• Ability to build and expand network with other departments
• Analytical approach to topics
• Ability to explore high priority topics and drive them forward
• Fluent in English
• Willingness and ability to travel worldwide for business activities including training and customer demo support

• Introduction of new features for BBA products
• Act as technical gateway from Services to other departments for all new features
• Deliver new products from Adtran Engineering to customers
• Enable Services teams globally on new products and technologies
• Coordinate and support early customer demos and trials, and provide customer feedback to R&D/PLM/SDA
• Drive customer usability and maintainability over the entire product lifecycle, agreeing features with Product Management and Engineering
• Contribute to the Release Project Team during the entire lifecycle
• Identify equipment, tooling, and skill requirements for new releases
• Verify fix readiness for customer reported defects with PSS/R&D
• Prepare lifecycle milestone review meetings and align with the CNPI director
• Serve as key contact for product and service specific questions from internal customers
• Upload software releases to the Customer Portal