Senior B2B Lead Management Expert (m/f/d)

Lyreco Polska Spółka Akcyjna (S.A.) is hiring for a role responsible for managing key sales processes and lead handling, impacting business conversion. The position is based in Komorów near Warsaw or Gdańsk, Poland.

• Minimum 2–4 years of experience in lead management processes, CRM, sales, marketing, or Sales Operations.
• Documented success in business growth through effective lead acquisition.
• Focused on growth and achieving business goals.
• Practical experience with CRM systems such as Microsoft Dynamics, Salesforce, HubSpot, or similar.
• Strong organizational skills and effective prioritization.
• Analytical thinking and comfortable working with data and KPIs.
• Process-oriented mindset with the ability to identify improvement opportunities.
• Communicative and enjoys teamwork.
• Proficient in English communication.
• Interest in developing at the intersection of marketing, sales, and Customer Experience.

• Manage the Lead Management process end-to-end, including lead handling, qualification, CRM data quality, and handover to Sales.
• Manage incoming leads in the central panel.
• Perform initial lead qualification and assign leads to appropriate sales representatives.
• Ensure SLA compliance and manage escalation activities.
• Control data quality by detecting duplicates and filling in missing information.
• Monitor process KPIs and recommend improvements.
• Participate in standardizing and developing the Lead Management process and implementing automation.
• Collaborate with Marketing, Customer Experience, and Sales teams.