Senior Site Reliability Engineer

Motorola Solutions is a global company focused on building and connecting technologies to help protect people, property, and places, fostering collaboration for safer communities, schools, hospitals, businesses, and nations. The Emergency Call Management organization includes Emergency Call Handling and Emergency Call Routing teams delivering public cloud-based SaaS solutions with high availability, supporting emergency call handling and routing across the US.

• 4+ years of professional software development or Site Reliability Engineering experience.
• Excellent communication skills.
• Experience developing cloud-based applications.
• Experience developing REST-based APIs and implementing microservice principles and architectures.
• Experience with modern DevOps tooling, including CI/CD pipelines.
• Familiarity with designing high availability architectures.
• Familiarity with observability and monitoring.
• Familiarity with automated testing.
• Familiarity with network concepts and protocols such as OSI, SIP, HTTP, WebSockets.
• Creativity and persistence in solving complex problems.
• Enthusiasm for learning key technologies, architectures, processes, and best practices.

• Implement Monitoring/Observability objectives, including maintenance of Alert response playbooks.
• Create and reinforce high availability (HA) and reliability strategies.
• Triage customer-reported incidents and problems to appropriate software teams.
• Maintain and report Service Level Objectives (SLOs) and error budget.
• Facilitate Chaos Engineering activities with multiple engineering teams.
• Develop Site Reliability Engineering (SRE) culture and share best practices within the Emergency Call Management organization.
• Provide on-call support, focusing on Incident Command to maintain incident process focus and meet regulatory requirements.
• Assist customer support teams in creating customer-facing communication documents.
• Facilitate Failure Mode and Effects Analysis with engineering teams.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics. No travel requirements. No relocation provided.