Danish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm specializing in recruitment solutions within the Customer Support Services industry.

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) for seamless relocation to our offices.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Excellent communication skills with a focus on problem-solving and patience.
• A proactive attitude towards learning new software tools and support systems.
• Availability to work on-site in Sofia, Bulgaria.

• Provide high-quality technical and functional assistance to customers via phone, email, and chat.
• Ensure all customer interactions adhere to the high-level service standards expected in the Customer Support Services industry.
• Document, track, and resolve customer inquiries with precision and a professional tone.
• Collaborate with internal departments to facilitate efficient resolution of complex support requests.
• Contribute to the positive reputation of the brand by delivering a personalized and empathetic support experience.
• Participate in ongoing training sessions to stay updated on product features and support protocols.
• Maintain accurate records of customer accounts to ensure a seamless service experience.

• Valid EU passport mandatory for relocation.
• Availability to work on-site in Sofia, Bulgaria is required.