IT Processes & Operations Improvement and Implementation Specialist

Roche Digital Technology (RDT) is a global team focused on shaping the digital future of healthcare through AI, data, and scalable technology innovations. RDT operates with a hybrid work model that requires employees to attend offices approximately two days per week. Roche is a global healthcare company with over 100,000 employees dedicated to advancing science and healthcare access worldwide.

• Proven experience in delivery management roles (Project Manager, Program Manager, Process SME) managing medium to large technology and process projects.
• Experience driving initiatives from strategy to scalable operations with measurable outcomes.
• Hands-on experience with process mapping, optimization, and governance using structured frameworks.
• Proficiency with multiple project delivery methodologies.
• Certification or practical application of Lean Six Sigma (Green/Black Belt).
• Familiarity with ITIL processes and architecture frameworks.
• Understanding of data management principles including data quality, reporting, and metrics.
• Awareness of leveraging AI for business process augmentation.
• Experience in organizational change management.
• Strong analytical skills and mentoring ability.
• Ability to synthesize and present complex operational, technical, and data insights for executives.

• Define, manage, and control the scope of medium-to-large initiatives in infrastructure, platform, and engineering environments.
• Drive root-cause analysis and formulate improvement plans using Lean Six Sigma methodologies.
• Oversee health, adoption, and compliance of enterprise IT processes embedding standards like ITIL and IT4IT.
• Identify opportunities for process augmentation with AI to streamline workflows and reduce manual effort.
• Track initiative milestones, budget health, and risk parameters; ensure data integrity and transparent reporting.
• Partner with technical teams to embed software quality engineering principles, regulatory rigor, and compliance.
• Identify and manage diverse stakeholders, act as trusted advisor, resolve conflicts, and manage communications.

The data controller is Roche Polska Sp. z o.o. located at ul. Domaniewska 28, 02-672 Warsaw. Data processing is for recruitment purposes. Candidates have rights to data access and withdrawal of consent. Roche Polska operates legally and has procedures for reporting law violations. Roche is an Equal Opportunity Employer.