Head of Technology Accounts and Software Asset Management

Roche Polska Sp. z o.o. is a global healthcare company with over 100,000 employees, dedicated to advancing science and ensuring access to healthcare worldwide. The company treats more than 26 million people with its medicines and conducts over 30 billion diagnostics tests. This role is within the Technology Vendor Management & Software Asset Management function, which manages a large-scale technology vendor portfolio and governs software asset management practices across a complex global technology landscape.

• 10+ years of experience in Technology Vendor Management, Software Asset Management, IT Asset Management, supplier governance, software licensing, IT sourcing, technology procurement, service provider management, or enterprise IT governance.
• Proven experience governing large-scale technology vendor portfolios with complex contracts, critical vendors, material spend, and senior stakeholder accountability.
• Strong understanding of vendor governance models, lifecycle management, SLAs, performance management, escalation paths, service reviews, and risk monitoring.
• Strong understanding of SAM/ITAM operating models, software asset lifecycle management, entitlement management, usage visibility, license compliance, and optimization controls.
• Proven experience in software license compliance, vendor audit defense, remediation, true-up, renewal governance, or license optimization.
• Experience managing strategic technology vendors through QBRs, KPIs, risk tracking, commercial alignment, and performance improvement.
• Experience managing outsourced service providers including transition, knowledge transfer, service stabilization, or operational handover.
• Demonstrated ability to improve transparency, operational stability, vendor accountability, and service performance across critical technology providers.
• Leadership experience in teams or global/matrix environments at comparable scales.
• Strong stakeholder management skills across IT, Procurement, Finance, Legal, Security, Architecture, and business leadership.

Strong advantages:

• Experience with SAM/ITAM platforms such as ServiceNow SAM, Flexera, Snow Software or similar tools.
• Experience with major enterprise vendors such as Microsoft, Oracle, SAP, IBM, VMware, ServiceNow, AWS, Azure, Google Cloud, Dell, HPE, Cisco.
• Experience with infrastructure vendor governance, data center vendors, hardware lifecycle, infrastructure services or hybrid IT environments.
• Certifications like CSAM, CITAM, ITIL v4, or vendor-specific licensing certifications.
• Experience in regulated industries such as pharma, healthcare, financial services, or other governed environments.
• Exposure to SaaS spend management, cloud cost governance or FinOps-related practices.

• Lead the Technology Vendor Management and Software Asset Management function, including strategy, operating model, standards, governance forums, and team development.
• Govern a high-value technology vendor ecosystem across software, SaaS, cloud, infrastructure, platform, and managed service providers.
• Define and implement baseline standards for technology vendor management, including SLAs, governance blueprint, escalation model, performance expectations, and minimum control requirements.
• Own the SAM roadmap and lifecycle governance across entitlement, deployment, usage, compliance, optimization, and remediation.
• Define and implement the technology vendor lifecycle model, from onboarding and classification through performance management, risk monitoring, renewal governance, and exit planning.
• Establish dashboards and reporting for leadership covering vendor performance, SAM status, license compliance, risk exposure, and operational stability.
• Lead or coordinate vendor audit defense and remediation of licensing, contractual, or compliance deviations.
• Drive software and technology spend optimization through usage analysis, renewal governance, license harvesting, reclaim, rightsizing, contract review, and demand alignment.
• Act as a trusted advisor to senior stakeholders on vendor risk, software compliance, licensing exposure, operational stability, and vendor value.

This job is posted in multiple locations; compensation details provided apply specifically to offices in Poland (Warsaw and Poznań). Compensation details for the Spanish office are to be discussed during the interview process.

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